Términos y Condiciones de Uso
1.- Identification of the owner and general information.
Yodel International is the trade name of the company Yodel International S.L. These Terms and Conditions regulate access to and use of the website www.yodel.es (hereinafter, the Website) owned by Yodel International S.L. (hereinafter, Yodel International), with VAT ID B-28823847 and registered address at Calle Maria Tubau No. 5 Floor 6, Madrid – Spain, as well as the services and products offered by Yodel International on its website.
Yodel International offers this website subject to these Terms and Conditions. By visiting the website or using the website’s services or applications, the user agrees to these Terms and Conditions.
User registration is not required to access the website. However, to contract any of the services offered by Yodel International, user registration and acceptance of these conditions will be required before finalizing payment.
Through the website, Yodel International offers users eyeglass frames, sunglasses, and various materials for optics.
The following Terms and Conditions of Yodel International define the rights and obligations of Yodel International and users within the framework of the website. These are the only Terms and Conditions applicable to the use of the website (without prejudice to certain services having particular conditions), and to the placement of orders through the website, replacing any other conditions, except by prior written agreement between Yodel International and the user.
2.- User Data.
To purchase products offered through the Website, it will be necessary for the User to register through the registration form available on the Website.
The User will be responsible for maintaining the confidentiality of the data and information provided and for restricting access to their computer and access keys to prevent unauthorized use.
If the User has reason to believe that their data has been disclosed to a third party, or if it has been used in an unauthorized manner, or is susceptible to such use, they must immediately notify Yodel International.
The User must verify that their data is correct and complete and inform Yodel International of any changes and/or modifications to the information provided during the purchase process.
3.- Orders and Sales Conditions.
The services and products offered through the Yodel International Website are intended for purchase by users of prescription glasses, sunglasses, and materials for optics.
To place an order with Yodel International, the User must be over 18 years of age.
To place orders through the Website, the User must provide certain data prior to contracting, through the purchase form, which will be necessary to process their purchase order.
4.- Price, Payment Method, and Discount Codes.
Once the form data is completed, the User must proceed to pay for the order through the payment methods specified on the Website.
After payment is made, the User will receive an order confirmation email, which will include a summary of the items purchased, the requested shipping method, and the destination address.
If an issue preventing payment occurs at the time of payment, the User will receive an automatic payment error message, and their order will not be processed until the payment process is successfully completed.
Service prices are expressed in Euros (€), including taxes and management and shipping costs, the amount of which will be indicated at the time of final confirmation of each order.
All prices shown are final prices, expressly including Value Added Tax (VAT), although the user will have detailed information on the product price at all times.
Yodel International may periodically offer discount codes to its users. These discounts can only be applied according to the instructions specified by Yodel International for each code, and in any case, Users can only use one code per order.
The use of discount codes may not be compatible with certain promotional actions and collections.
5.- Information about Yodel International’s Products and Services.
The data included on the website in each product and service description, in their photographs, graphic or iconographic representations, or videos, as well as trade names, trademarks, or distinctive signs of any kind, have a purely informative function. Therefore, Yodel International declines any responsibility for errors in this information, although it undertakes to take all measures within its reach to correct such errors or omissions as soon as possible after being informed of them.
6.- Shipping Information.
STANDARD SHIPPING (throughout Europe)
Standard shipping price: Will be defined according to the weight and volume of the package.
Your order will be prepared and shipped (made available to the carrier) within 24/72 hours for non-customized products.
The delivery time will be 1-7 business days from the shipping date.
7.- Use of the Website.
The use of the Website for fraudulent purposes or related to criminal offenses or illegal activities of any kind is not allowed.
It is also prohibited to send, use, or reuse illegal, offensive, abusive, indecent, defamatory, obscene, or threatening material of any kind, or material that constitutes a violation of intellectual property rights, trademarks, confidentiality, privacy, or any other right, or is otherwise injurious or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising content, chain emails, mass mailing, or any other type of «spam,» and in general, any kind of unnecessary annoyance or inconvenience.
The User agrees to make lawful, diligent, honest, and correct use of any information or content accessed either through the Website or third-party websites accessed through the Website link, all under the principles of good faith and with respect at all times to current legislation and these Terms and Conditions.
Likewise, the User undertakes not to cause, either maliciously or intentionally, any damages or prejudices that may impair or alter the Website itself, as well as not to introduce or spread computer viruses that may produce unauthorized alterations to the contents or systems comprising the Website.
Yodel International reserves the right to deny access to the Website or even cancel orders for Users who misuse the contents and/or breach any of the conditions set forth in this document.
8.- Partial Nullity.
If any clause of these Terms and Conditions is declared null, the other clauses shall remain valid and shall be interpreted taking into account the spirit of these Terms and Conditions.
10.- Campaign Personalization.
The User is subject to a random campaign, so the shipping terms applicable to each order may vary randomly. The User’s personal data will not be taken into account as a variable when determining the specific conditions of each order.
All communications between Yodel International and the User regarding the contracting of orders through the Website shall be made in writing and in accordance with the communication procedures established in these Terms and Conditions for each particular case.
13.- Ethical Policy on Suppliers.
As a prestigious and reliable company committed to providing high-quality products to its customers, Yodel International recognizes its obligation to ensure that suppliers act ethically. We expect our suppliers to regularly provide an environment that protects the health and safety of employees, as well as their basic human rights. All suppliers must comply with their national laws and regulations on employment, particularly with regard to:
Minimum age for work; Freely chosen employment; Health and safety; Freedom of association and the right to collective bargaining; Absence of discrimination; Absence of harsh or inhumane treatment; Working hours; Wages; Working conditions.
Yodel International will never knowingly source supplies from countries that violate the mentioned principles. We also expect our suppliers to pass on these principles to their own suppliers. Due to the sometimes complex nature of our suppliers’ supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as Yodel International continues to grow, it recognizes the importance of taking initiative and doing everything possible to uphold the rights of the people involved in the manufacture of its products.
14.- Applicable Law and Jurisdiction.
These Terms and Conditions are subject to Spanish law. The parties, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, submit to the Courts and Tribunals of the User’s place of residence.
Likewise, in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution for consumer matters, Yodel International informs you that, in the event of a dispute, the User resident in the European Union may resort to the «Online Dispute Resolution Platform» developed by the European Commission, in order to try to resolve any disputes arising from the provision of services by Yodel International.
To access the «Online Dispute Resolution Platform,» you can do so through the following link: http://ec.europa.eu/consumers/odr/
In any case, Yodel International informs the User that it has complaint forms through which they can make any complaints or claims regarding the services provided by Yodel International.