Privacy Policy

Yodel Internacional, S.L. (hereinafter, «Yodel Internacional») is responsible for the processing of your personal data for the purpose of providing you with the services identified in this Privacy Policy at https://www.yodel.es (hereinafter, the «Website»).

At Yodel Internacional, we are committed to the fundamental right to the protection of your personal data, and this Privacy Policy aims to inform you about your rights under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data (General Data Protection Regulation, «GDPR») and Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights («LOPDGDD»).

The use of this Website implies acceptance of this Privacy Policy as well as the conditions included in the Legal Notice.

Identification and Ownership

Owner: Yodel Internacional S.L.

Tax ID: B-28823847

Registered Address: Calle Maria Tubau Nº5 Planta 6, Madrid – Spain.

Mail: contacto@yodel.es

Website: www.yodel.es

Purpose of Personal Data Processing

Yodel Internacional will process your personal data, manually and/or automatically, for the following specific purposes:

  • Contact forms.
  • Product or service hiring forms.
  • Subscription forms for content.
  • Compliance with legal obligations.
  • Social media management. Yodel Internacional has a presence on social networks. If you become a follower on Yodel Internacional’s social networks, the processing of personal data will be governed by this section, as well as by the terms of use, privacy policies, and access regulations of the respective social network that you have previously accepted. Yodel Internacional will process your personal data for the purpose of properly managing its presence on social networks, informing you about its activities, products, or services, as well as for any other purpose permitted by social media regulations. Under no circumstances will Yodel Internacional use followers’ profiles on social networks to send individual advertising.

 

Categories of Personal Data

You should know that there are different ways to collect personal data:

a) Data provided directly by you:

We collect information about you when you contact us through the channels provided for this purpose, such as the contact form, newsletter, or purchase of one of our products. When you contact us through these channels, we will request your express consent to collect your email, your first and last name, your address, your locality, and your postal code.

All fields marked with an asterisk (*) in the forms provided in the channels will be mandatory, so that the omission of any of them could result in the impossibility of providing you with the requested services. You must provide truthful information, and the impersonation of identity or the use of aliases or anonymous names is prohibited.

When providing any data that may be requested in the channels, you may not choose injurious expressions, coinciding with trademarks, trade names, names, or pseudonyms of public figures or famous personalities for whose use you are not authorized.

b) Data obtained indirectly:

We consider that all data processed by Yodel Internacional has been freely provided by you.

In the event that the personal data provided belong to a third party, you guarantee that you have informed them of this Privacy Policy and have obtained their authorization to provide the data to Yodel Internacional for the purposes indicated above. Likewise, you guarantee that the data provided are accurate and truthful, and you are responsible for any direct or indirect damage or harm that may arise as a result of non-compliance with this obligation, exempting Yodel Internacional from any liability in this regard.

 

Legitimacy

Yodel Internacional will process your personal data based on your consent for purposes related to the contact form or commercial or advertising communications related to the products and services of Yodel Internacional. Once a commercial relationship with Yodel Internacional has been established, for the management and processing of the legal relationship established between both parties, that is, in the management of your own request, in maintaining contact, in providing the service requested, and, if applicable, in the legitimate interest of Yodel Internacional.

Provide the services you have requested and respond to your requests for information, based on the contractual or pre-contractual relationship established between the parties.

Handle any request to exercise your rights that you may make, in compliance with our legal obligations.

Keep you informed about our products and services, as well as send you news or notifications of events and other activities that may be of interest to you, when you have subscribed to our newsletter, based on your request to be part of them.

 

Data Transfer and International Transfers

At Yodel Internacional, we may communicate your personal data to the following entities, always in relation to the purposes described:

To the competent authorities of Public Administrations in compliance with the legal obligations applicable to us.

To our auxiliary service providers, necessary for the normal operation of the contracted services (among others, hosting providers, internal management tools, or email delivery services). Some of the providers mentioned may be located in jurisdictions that generally do not provide the same guarantees as in Europe regarding the processing of personal data. However, we guarantee that we have established safeguards through the signing of model clauses of the European Commission.

 

Data Retention Periods

We will only keep your personal data for as long as necessary to provide you with these services, and subsequently for the period necessary to cover any liabilities or for the formulation, exercise, or defense of claims. However, you may request the deletion of your personal data, and in the event that these legal retention periods are applicable, they will be kept blocked for the time established by the regulations.

 

Security and Confidentiality

We are committed to the security of your information. To protect your personal data, Yodel Internacional S.L takes all reasonable precautions and follows industry best practices to prevent its loss, misuse, unauthorized access, disclosure, alteration, or destruction.

In order to prevent unauthorized access or unauthorized disclosure of personal data, we have taken appropriate technical and physical measures, as well as management processes to safeguard and secure the information we collect from you.

Exercise of Your Rights

We inform you that you may exercise the following rights:

  1. Right of access to your personal data to know which ones are being processed and the processing operations carried out with them.
  2. Right to rectification of any inaccurate personal data.
  3. Right to erasure of your personal data, where possible.
  4. Right to request the limitation of the processing of your personal data when the accuracy, legality, or need for the processing of the data is uncertain, in which case, we may retain the data for the exercise or defense of claims.
  5. Right to object to the processing of your personal data.
  6. Right to data portability.
  7. Right to revoke the consent given to Yodel Internacional.

You may exercise your rights, at any time and free of charge, in the following ways:

By sending an email to the address contacto@yodel.es indicating the right you wish to exercise and your identifying data.

By sending a written request to the address Calle Maria Tubau Nº5 Planta 6, Madrid – Spain, indicating the right you wish to exercise and your personal data.

Additionally, when you receive any communication from us, by clicking on the unsubscribe section that will contain that communication, you can unsubscribe from all previously accepted commercial communications.

Furthermore, we inform you that you have the right to file a complaint with the Spanish Data Protection Agency if you believe that we have committed an infringement of data protection legislation regarding the processing of your personal data.

Minors

Children under 14 years of age may not use the services available through the Website without the prior authorization of their parents, guardians, or legal representatives, who will be solely responsible for all acts carried out through the Website by minors under their care, including the completion of forms with the personal data of such minors and the marking, where appropriate, of the accompanying boxes. In this regard, and to the extent that Yodel Internacional does not have the capacity to verify whether Users are minors or not, it will be the responsibility of parents and guardians to enable the necessary mechanisms to prevent them from accessing the Website and/or providing personal data without their supervision, with Yodel Internacional accepting no responsibility in this regard.

Privacy Policy Update

We make our best efforts to keep our Privacy Policy fully updated. Yodel Internacional reserves the right to modify this Privacy Policy to adapt it to legislative or jurisprudential developments, as well as to industry practices.

This Privacy Policy will be valid until modified by duly published updates.

This Privacy Policy has been reviewed and published on April 14, 2021.